I went to Santa Ana to take my US citizenship test today. The good news is I passed. The bad news still bothers me on so many different levels, I'm still processing.
My husband and I agreed that he would drop me off and then chill out at the nearest Barnes & Noble; this way we wouldn't have to deal with finding parking at the Civic Center Plaza and then also have to pay for it. So I got out of the car, climbed up the steps of the building, went inside, and stopped at the security check.
"Do you have a cellphone?" the guard asked. I had a bad feeling about what was going to happen next but because I'm a lousy liar I replied yes. He asked to see it.
"This has a camera so you can't bring it inside," he said. "You're going to have to go back to your car and leave it there." Flabbergasted, I waved my appointment letter and protested, "But it doesn't say anywhere here that we can't bring those in here." (Besides, the only reason I have a camera built into my phone is because most happen to come that way these days. I don't even use it.)
"Oh yes it does," he argued with me -- and then pointed to a small sign in front of where he stood. "No, not there," I replied back, "It's not here in the letter with all the other instructions. And I didn't drive here so I have nowhere to leave this." He shrugged his shoulders, "There's nothing I can do. Maybe you can go to the Starbucks across the street and see if they'll hold it for you."
I went back outside and phoned my husband to turn around. Minutes later, as he swung around the corner, I threw my phone into the open window and he drove off. That was the easy part.
When I was done at the Immigration office, I went to look for a pay phone. Another guard informed me that there were none anywhere in the building: "They removed them because they weren't making any money." He suggested I try the other buildings.
So I did. I walked around and found out that pay phones are apparently obsolete. Someone suggested that maybe the jail nearby would have a phone. No freakin' way, I thought; there's a reason I've been a law-abiding citizen my entire life -- so I wouldn't ever have to go to jail, you know? But I considered the suggestion and realized it was perhaps worth a try. Before making the trek, I decided to check my wallet and discovered I had no cash or coins on me. I'd have to seriously beg.
Defeated, exhausted, and with blisters on both my feet, I walked across to the Starbucks. They have this renewed pledge to excellent customer service supposedly (all stores even closed early one Friday a few weeks ago just so all employees could undergo training) and I figured perhaps they would help me.
I approached a helpful-looking girl behind the counter and kindly asked if I could borrow their phone for 30 seconds. I explained the story: I just had to make a quick local call to tell my husband to pick me up. I don't have my cellphone because I wasn't allowed entry into the Immigration building with it. There are no pay phones around and, even if there were, I have no change anyway. She shook her head, "Nope, sorry. We don't allow customers to use our phone." So much for her customer service training. As well as for the idiot who taught her that exceptions to the no-use-phone rule can't ever be made, at least just to help a customer in real need.
At this point I realized that possibly the worst place to have an emergency in Southern California is within the Civic Center Plaza area in Santa Ana -- home to various local, state, and federal government buildings, by the way. Apparently folks around here assume everyone drives a car and carries a cellphone. And politicians wonder when the people complain that they're so out of touch with the rest of the world.
I dragged my painful feet into the building where -- that coffee shop -- was located in and walked towards the guard/concierge standing in the middle of the lobby. I asked him if there was a phone I could use anywhere in the building. I explained my situation, knowing it wasn't going to do me any good anyway.
He paused for a second, pulled out his cellphone and handed it to me. I punched in my husband's digits and prayed it would ring. I heard his voice and sighed, "Please come get me" and hung up immediately. I looked at the kind owner of the phone I'd just borrowed. "Salamat po," I said in deep gratitude.
"Ay Pilipina ka pala!" he said. And he smiled as if to say, "it was no problem."
Today I was approved for US citizenship and the only person who bothered to help me was a fellow Filipino. Somewhere in here is another story, perhaps another bit of bad news -- but definitely a bit of good, too.
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